At Twinsure, your trust is our responsibility. We are committed to protecting your personal information with transparency, security, and care.
End-to-end encryption with AES-256 and TLS 1.3 protocols protect every transaction.
A quick look at how Twinsure handles your personal information responsibly.
We collect only the personal and contact information necessary to provide personalised insurance consultancy services.
Your information powers smart recommendations, agent scheduling, regulatory compliance, and secure platform improvements.
Industry-standard encryption, role-based access controls, and continuous security audits safeguard every piece of data.
Access, correct, delete, or withdraw consent for your data at any time under the Digital Personal Data Protection Act.
Detailed breakdown of our data practices, your rights, and our commitments.
Last Updated: 16 May 2026 | Effective Date: 16 May 2026 | Version: 1.0 | Jurisdiction: India (DPDPA 2023)
This Privacy Policy ("Policy") is published by Twins Consultancy ("Company," "we," "us," or "our"), a licensed insurance consultancy operating under IRDAI guidelines, headquartered at Karur, Tamil Nadu, India. We operate the website www.twinsure.com ("Platform").
This Policy governs the collection, processing, storage, and transfer of personal data provided by users ("you," "your") in connection with our insurance consultancy and related financial services. By accessing or using our Platform, you acknowledge that you have read, understood, and agree to be bound by this Policy.
This Policy applies to:
Full name, date of birth — for customer identification and policy issuance.
Phone number, email, city, address — for callback scheduling and correspondence.
Answers to insurance questionnaire — for personalised product recommendations.
Enquiry type, description — for routing to appropriate agent or department.
Preferred callback dates & times — for agent scheduling and follow-up.
When you visit our Platform, we may automatically collect:
Under the Digital Personal Data Protection Act, 2023 (DPDPA) and applicable Indian law, we process your data on the following lawful bases:
We do not sell, rent, or trade your personal data. We may share data strictly as follows:
| Data Type | Retention Period | Reason |
|---|---|---|
| Contact Enquiries | 3 years from submission | Customer relationship management |
| Recommendation Leads | 5 years or until policy expiry | Policy servicing, regulatory compliance |
| Transaction Records | 7 years | IRDAI & tax compliance |
| Website Logs | 90 days | Security & fraud detection |
As a Data Principal under the Digital Personal Data Protection Act, 2023, you have the right to:
To exercise any right, contact our Grievance Officer at privacy@twinsure.com or write to us at our registered office. We will respond within 30 days as required by law.
We implement industry-standard technical and organisational measures to protect your data, including:
While we take every reasonable precaution, no internet transmission is 100% secure. You transmit data at your own risk.
We use only essential session cookies required for Platform functionality. We do not use advertising, tracking, or third-party analytics cookies without your consent. You may disable cookies in your browser settings, though this may impair certain features.
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately for deletion.
Your data is primarily stored and processed in India. Any cross-border transfer will be conducted only to countries providing equivalent data protection standards, and subject to appropriate contractual safeguards.
We may update this Policy from time to time. Material changes will be notified via email (if provided) or a prominent notice on the Platform. Continued use after such notice constitutes acceptance.
For privacy-related queries, concerns, or to exercise your rights:
Quick answers to common privacy and data protection questions.
While Twinsure implements advanced security practices and responsible privacy measures, users are encouraged to maintain the confidentiality of their credentials and personal access devices.